The Taiwan Arrival Card online system lets foreign nationals submit their entry information digitally before landing in Taiwan. Travelers complete the form at twac.immigration.gov.tw and receive a QR code by email within minutes. No paper form is needed since the National Immigration Agency (NIA) replaced the old disembarkation card in May 2025.
What Is the Taiwan Arrival Card Online System
The Taiwan Arrival Card online is a digital immigration form managed by the National Immigration Agency (NIA). Every foreign national entering Taiwan must complete this form, except for holders of an Alien Resident Certificate (ARC). The system is called TWAC, which stands for Taiwan Web Arrival Card.
The Taiwan Arrival Card online replaced the paper disembarkation card that travelers previously filled out on the plane or at the airport. Since May 2025, all arrivals must use the digital system. The form is available at twac.immigration.gov.tw and works on smartphones, tablets, and computers.
Key facts about the Taiwan Arrival Card online:
- Cost: Free of charge
- Processing time: Instant QR code generation after submission
- Validity: Single entry only – you need a new submission for each trip
- Submission window: From 7 days up to 24 hours before arrival
- Confirmation delivery: Email within 30 minutes
The system supports English, Japanese, Korean, and Traditional Chinese. Travelers from the United States, United Kingdom, Japan, South Korea, and over 60 other countries can complete the form entirely online.
How to Complete the Taiwan Arrival Card Online Step by Step
Filling out the Taiwan Arrival Card online takes most travelers 5 to 10 minutes. You need a valid passport, your flight details, and your accommodation address in Taiwan.
Step 1: Access the Portal
Go to twac.immigration.gov.tw using Safari, Chrome, or any modern browser. Avoid incognito or private browsing mode, which can cause session timeouts. The site works on mobile devices, so you can complete the form from your phone.
Step 2: Enter Personal Information
The form requires the following details:
- Full name (as shown on your passport)
- Date of birth
- Gender
- Nationality
- Passport number
- Passport expiry date
Your passport must be valid for at least 6 months beyond your planned stay in Taiwan. Machine-readable passports are recommended for faster processing at immigration counters.
Step 3: Enter Travel Details
Provide your flight information using the airline code and flight number format (for example, CI 001 for China Airlines). You also need to enter your accommodation address in Taiwan. This must be a full street address, not just a hotel name.
If you are staying at a hotel, use the hotel’s street address. For Airbnb or private stays, enter the exact address where you will be staying. You can find accommodation addresses on booking confirmation emails.
Step 4: Submit and Receive Your QR Code
After reviewing all fields, submit the form. The Taiwan Arrival Card online system generates a QR code immediately. You will receive it by email within 30 minutes, though most travelers report receiving it within 5 minutes.
Save the QR code on your phone or print a copy. Immigration officers at Taoyuan International Airport (TPE), Songshan Airport (TSA), or Kaohsiung Airport (KHH) will scan it when you arrive.
Required Information for the Taiwan Arrival Card Online
The Taiwan Arrival Card online form collects 12 fields of information. Having all details ready before you start speeds up the process.
| Field | Example | Notes |
|---|---|---|
| Full name | John Smith | Must match passport exactly |
| Date of birth | 1990-05-15 | Format: YYYY-MM-DD |
| Gender | Male / Female | Select from dropdown |
| Nationality | United States | Country of citizenship |
| Passport number | AB1234567 | Alphanumeric, no spaces |
| Passport expiry | 2027-03-20 | Must be 6+ months valid |
| Email address | [email protected] | For QR code delivery |
| Flight number | CI 001 | Airline code + number |
| Arrival date | 2025-08-15 | Your landing date |
| Accommodation | No. 1, Sec. 4, Zhongxiao E. Rd. | Full street address |
| Contact phone | +1-555-123-4567 | With country code |
| Purpose of visit | Tourism / Business | Select category |
Double-check that your passport number and email address are correct. A wrong passport number means your QR code will not match at immigration. A wrong email means you will not receive the confirmation.
Tips for Accurate Taiwan Arrival Card Online Submission
Small errors on the Taiwan Arrival Card online can cause delays at immigration. Here are practical tips to avoid common mistakes.
Name Matching: Enter your name exactly as it appears on your passport, including middle names if listed. Do not use nicknames or shortened versions. The immigration officer compares your QR code data against your physical passport.
Accommodation Address: Do not write just a hotel name. Include the full street address, district, and city. For example, write “No. 3, Section 1, Zhonghua Rd., Zhongzheng Dist., Taipei City” instead of “Grand Hotel Taipei.” If you are unsure of the address, check your booking confirmation or search the hotel name on Google Maps.
Flight Number Format: Use the two-letter airline code followed by the flight number. Write “BR 801” not “EVA Air 801” or “BR801” with no space. Common codes for Taiwan routes include CI (China Airlines), BR (EVA Air), CX (Cathay Pacific), and JL (Japan Airlines).
Browser Recommendations: Safari and Chrome work best. If the form does not load, clear your browser cache or try a different device. Some users report issues with Samsung Internet browser.
Timing: Submit the Taiwan Arrival Card online as early as possible within the 7-day window. Last-minute submissions at the airport can be stressful, especially if airport WiFi is slow. Most major airports have free WiFi, but connection speeds vary.
What Happens After Submitting the Taiwan Arrival Card Online
After you submit the Taiwan Arrival Card online, the system processes your information and generates a unique QR code. This QR code contains your immigration data in a format that airport scanners can read instantly.
Email Confirmation: Check your inbox (and spam folder) for an email from the NIA system. The email contains your QR code as an attachment or embedded image. If you do not receive it within 30 minutes, check your spam folder or try resubmitting.
At the Airport: When you arrive in Taiwan, proceed to the immigration counter. Show your QR code on your phone screen or a printed copy. The officer scans it, verifies your passport, and stamps your entry. The entire process at the counter takes about 1 to 2 minutes.
E-Gate Option: Citizens of certain countries (including the US, UK, Japan, and South Korea) can use Taiwan’s automated e-gate system. The e-gate reads your passport and matches it with your Taiwan Arrival Card online submission. This skips the manual immigration counter entirely.
After Entry: Keep your QR code until you have cleared customs. You do not need to show it again after immigration, but having it available is useful if there are any questions.
Taiwan Arrival Card Online Timing and Validity
The Taiwan Arrival Card online has specific timing rules that every traveler should know.
Submission Window: You can submit the form starting 7 days before your arrival date. The latest you can submit is 24 hours before your scheduled landing. However, NIA recommends submitting at least 48 hours in advance to allow time for corrections if needed.
Single Entry Validity: Each Taiwan Arrival Card online submission is valid for one entry only. If you leave Taiwan and return, you must submit a new form. Even if your QR code is still within its validity period, a new trip requires a new submission.
No Extension: The Taiwan Arrival Card online cannot be extended or modified after submission. If your travel dates change, you must submit a new form with the correct information.
Multiple Entries: For travelers making multiple trips to Taiwan (for example, flying to Japan and returning), submit a new Taiwan Arrival Card online for each return trip. You can submit the new form as soon as you know your return date.
Special Cases for the Taiwan Arrival Card Online
Some travelers have additional requirements or exemptions when completing the Taiwan Arrival Card online.
Children and Minors: Every child, including infants, needs a separate Taiwan Arrival Card online submission. Parents or guardians can complete the form on behalf of their children. Enter the child’s passport information, not the parent’s. Each child gets their own QR code.
Transit Passengers: If you are transiting through Taiwan without clearing immigration (airside transit), you do not need to complete the Taiwan Arrival Card online. This applies to travelers staying in the transit area of Taoyuan Airport. However, if you plan to leave the airport, even for a few hours, you must submit the form.
ARC Holders: If you hold an Alien Resident Certificate (ARC) for Taiwan, you are exempt from the Taiwan Arrival Card online. Your ARC serves as your entry document. Show your ARC at immigration instead of a QR code.
Diplomatic Passport Holders: Diplomats and official passport holders may have separate entry procedures. Check with your country’s representative office in Taiwan for specific requirements.
Group Travel: Each person in a group must submit an individual Taiwan Arrival Card online. There is no group submission feature. Designate one person to help others complete their forms, but each submission needs individual passport details.
Common Problems with the Taiwan Arrival Card Online
Even though the Taiwan Arrival Card online system is straightforward, travelers occasionally encounter issues.
QR Code Not Received: If you do not receive your QR code email within 30 minutes, check your spam or junk folder. Some email providers (Gmail, Outlook, Yahoo) may filter the automated message. If it is not in spam, resubmit the form with the same information.
Wrong Information Submitted: The Taiwan Arrival Card online cannot be edited after submission. If you entered incorrect information (wrong passport number, wrong dates), submit a new form with the correct details. The system accepts multiple submissions using the same passport number.
Form Not Loading: Clear your browser cache and cookies, then try again. If the site is still not loading, try a different browser or device. The TWAC portal works best on Chrome version 90+ and Safari 14+.
Session Timeout: If you take too long to fill out the form, your session may expire. The system gives you about 15 minutes per session. Prepare all your information before opening the form to avoid timeouts.
Airport WiFi Issues: If you need to submit the Taiwan Arrival Card online at the airport, connect to the airport’s free WiFi before your flight. Taoyuan Airport, Songshan Airport, and Kaohsiung Airport all offer free WiFi in departure areas.
Frequently Asked Questions
Last updated: July 2025. Information based on National Immigration Agency (NIA) regulations. Always verify current requirements at immigration.gov.tw before travel. This guide is for informational purposes and does not constitute legal advice.
